Job Description

Highline Management , a dynamic sales and customer acquisitions firm in Aurora , is looking for an entry level Business Account Manager to join our team. This Business Account Manager role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services.

As a Business Account Manager, you'll be on the front lines, providing crucial assistance to both our sales team and direct business customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.

Key Responsibilities of the Business Account Manager:

• Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services
• Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics
• Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions
• Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions
• Qualify leads for internet sales by assessing customer needs and technical feasibility
• Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service
• Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance
• Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.

Qualifications of the Business Account Manager:

• Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key. 
• Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly
• Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.
• Demonstrated ability to problem-solve effectively 
• Maintains professionalism, patience, and composure in high-pressure or challenging situations 
• Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success

This is a commission-based position with uncapped commission incentives. We provide comprehensive training and support to ensure success in the role and on target earnings are reflected in compensation estimates based on commission averages.

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