Concierge Position at Faena New YorkThe Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise.This full-time position has hourly compensation of $42.00 per hour.Duties and ResponsibilitiesProvide curated recommendations for dining, entertainment, cultural events, wellness, and shoppingCoordinate transportation, ticketing, dining, and spa reservationsSource specialty items, personalized gifts, and off-menu requests with discretion and resourcefulnessFollow up on all guest inquiries and requests to ensure satisfactionKeep detailed records of guest preferences and requests in CRM and PMS systemsLiaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlesslySupport VIP and celebrity guest handling in collaboration with Guest Experience leadershipCommunicate effectively with all departments to ensure guest expectations are met and exceededStay up-to-date on city happenings, seasonal programming, and luxury trendsMaintain updated vendor contact lists and preferred partnersHandle incoming calls and emails for Concierge services with discretion and poiseSupport special projects and activations as assigned by leadershipQualifications2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services roleIn-depth knowledge of New York City's cultural, culinary, and entertainment landscapeFluent in English; additional language skills strongly preferred (Spanish, French, Portuguese)High level of discretion and emotional intelligenceFamiliarity with Opera PMS, ALICE, or other guest service systemsLes Clef d'Or preferredSkillsExpert-level communication and problem-solving abilitiesStrong network and resourcefulness to fulfill complex guest requestsWell-organized with strong follow-through and attention to detailWarm, polished, and confident in high-pressure situationsPhysical Demands and Work EnvironmentEndure various physical movements throughout the work areasAbility to move safely in uneven terrain or in confined spacesRemain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shiftMedium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 poundsAdditional InformationAll your information will be kept confidential according to EEO guidelines.
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